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Dfference between vote_count and vote_sum

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Sabine Hanna

投稿日時：2023年1月23日

I run a report from Guide via the API and this report shows values for vote_count and vote_sum. I am not sure I understand the difference between the two? Vote_count seem to show the total number of all votes (negative and positive) cast over the lifetime of the article. But what does vote_sum represent? Total votes cast in the last year/quarter?

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Sabine! vote_sum is the aggregation of positive and negative votes to give the final vote total. So if two people downvote (-2) and five people upvote (+5), the vote_sum would be 3. We define that in our API docs here. Let us know if you have any questions!

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    Sabine Hanna

    Thank you Greg! That makes in clearer. And thanks for the link to the API docs.

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