Hi all! Any help would be much appreciated. .. I've recently updated our system and can finally use custom ticket forms.. One is using a drop down field with about 8 options. When a user chooses from this field, it is not carrying over to the ticket.. When the agent received the ticket, that field shows as default (blank) rather than the option that the user selected.
I've cleared cookies, cache, tried multiple browsers and it still shows up blank..
To test, I tried with the multi-select field and the same thing happened as well.. Only physically typed in fields are carrying over, and while that's an option for now, it's not the solution we need for good.. This issue is keeping us from being able to properly assign our tickets.
I tried ZD support chat, but sat for over 30 mins in between responses with nothing back.. not sure it's being watched or what...
TIA for any help, suggestions, etc