Trigger based on an email domain?
Hi,
We often work with partners and CS teams.
I would like to assign a certain field (Like the partner or the CS team corresponding) automatically to the ticket when we receive the request.
For example, a requester from Company.com sends us an email, I want our Field 'Agency/Customer' to be directly set on the right name base on the domain of the requester's email address. Here, it would be: any emails coming from @company.com have the 'Agency/Customer' Field set on "Company".
Is there any way to do this in Zendesk?
-
Yes, it is possible to automatically assign a field in Zendesk based on the requester's email domain. You can achieve this by creating a trigger in Zendesk that matches the incoming email address and sets the corresponding value in the 'Agency/Customer' field.
Here's a step-by-step guide to create the trigger:
- Go to the Zendesk Admin interface
- Navigate to the Triggers section
- Click on the "Add trigger" button
- Give the trigger a name, e.g. "Assign Agency/Customer based on email domain"
- In the "Meet all of the following conditions" section, select "Ticket is created" as the trigger event.
- Add a new condition "Ticket: Requester email" and specify the pattern that matches.
I think this will answer your question.
サインインしてコメントを残してください。
1 コメント