The Community Managers Zendesk User Group February meeting is coming up, and the topic of discussion this month will be digital experience strategies. Inspired by some of the topics covered in Zendesk's 2023 CX Trends report, the group will be talking about how AI may impact community strategies, and the increased value it may put on professionals who focus on human connections.
Here's the full event description:
Besides showcasing how awesome community managers are, the post-pandemic era has also thrust to the forefront a desire, nay, need for more digital experiences. Many leaders are looking for interactions with customers that are both automated and conversational. A blend of human, and machine. As a digital channel with direct connections to end users, communities are primed for this shift toward digital-led strategies. Join us as we talk strategies, share our own experiences, and where we see this trend going into 2023 and beyond.