Emails from Zendesk going to spam - but only agent comments!

1 コメント

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Desiree,
    In many cases, your email is directed to your customer's spam folder because the customer's email system doesn't trust the sender. To improve the chances of a successful delivery, use a combination of SPF, DKIM, and DMARC to verify the trustability of your outgoing emails. When you set up SPF and DKIM, include Zendesk within the records to authorize sending from your account.
    For more information, please see this article: How can I stop my emails from going into my customer's spam folder?
    If you are using the Zendesk Gmail Connector with the Send email via Gmail option selected on the Email Settings page in your Zendesk, then Gmail is responsible for the outbound sending from your Zendesk. To resolve this, you can either reach out to Gmail or you can uncheck the Send email via Gmail option so that Zendesk is responsible for the outbound sending.


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