Bulk Update Organization User Permissions
We have thousands of organizations in Zendesk and more added automatically via Salesforce. Currently, I have to manually update the permissions on an org to allow users to see all tickets/add comments as this is not the default.
I cannot see any way to trigger an update to these fields and manually updating via bulk import doesn't seem scalable.
Hi Graham Ferguson,
I don't know of a way to set those organization preferences as a default, but it sounds like you could use an automation. If I were to implement such solution, I would put that business logic in a ZIS flow eliminating the need for a third party tools, infrastructure, or heavy development work.
It could be overwhelming at first, but Zendesk Professional Services and Official Partners can help.