Putting Info from organisation card into custom fields on a ticket
I have info on custom fields on the organization card that is pulled into Zendesk with a SQL sync tool.
I have custom fields on a Form that I want to auto-populate when a ticket comes in from that organization.
Is it possible?
You can use 'Triggers' to auto-populate information on the custom fields that you have on a ticket form.
For your reference: About triggers and how they work
Here's a sample trigger:
It's a custom field in the organization card.
I have a "Shipping Agent" field on the organization card when a ticket comes in form that organization I want it to automatically fill the "Shipping agent" field in the custom field on the ticket
We have 2500 customers and i want to find a way to do this without creating 2500 triggers