Enhancement Request - Ability to separate and control Guide ticket comment submission
Currently within Guide help articles, there is a comment feature which is wonderful. Within the comment functionality is the additional ability to generate a ticket from the comment. While this is a great option, there is not a way to toggle the ticket creation option off if desired.
We would ask for the ability to separate turning on comments from submitting tickets from the comments with a toggle control.
This would allow us to better onboard our teams, a more gradually implemented knowledge article improvements, and more customized experience for our business support teams and stakeholders.