Chat Metrics for Messaging
Hi,
We're looking to manage some real time displays of our Messaging availability and were looking at the APIs for it and found this https://developer.zendesk.com/api-reference/live-chat/real-time-chat-api/metrics/#chat-metrics
The agent data works for messaging, but the chat metrics don't work - is there plans on the roadmap to replicate this realtime data that existed for Chat in Messaging?
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Hi Cheryl,
Yes, there are plans for adding real-time Messaging APIs. Subscribe to our Announcements section to receive notifications as we post future feature announcements.
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Christopher Kennedy when will real-time Messaging APIs be available？ Do you have a specific time?
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Hey Flora,
Unfortunately we aren't able to provide an specific timeframe at this point. As Chris mentioned, I'd suggest keeping an eye out in our Announcement section for up to date information on new products and services.
Thanks!
Tipene
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