Based on condition, how to change the trigger email body

3 コメント

  • Zsa Trias
    Zendesk Customer Care

    Hello Vishwanath,

    You can probably use a case statement with liquid. I have found this helpful article that you may use as a guide: Using Liquid markup to support multiple languages in automations, macros, and triggers

    In your trigger, you may add this to the email body so that the content would depend on the value of the field. Just replace the <fieldID> with the correct one.

    {% case ticket.ticket_field_<fieldID> %}
    {% when '1' %}
    {% when '2' %}
    {% else %}
    {% endcase %}
  • Vishwanath Hokrani

    This will help me. Thanks a lot. 


    One more question, i have number filed which has 12 digit number. From these fields i need to get last 3 digit in email trigger. Is there way to get it ?

  • Arianne Batiles
    Zendesk Customer Care

    Hi Vishwanath Hokrani

    Unfortunately, it's not possible to customize the custom field placeholder to only call or show specific digits from the original field value. What I recommend is to create a separate ticket field in which you or your end-users can separately enter this information.



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