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Android: can't use draw over other apps feature
投稿日時：2023年2月25日
On the previous version of zopim (zopim.android:sdk) it was displaying a widget view of 3 dots draw over the apps to resume the current chat session.
Now after upgrading to Zendesk Chat-V2 latest version to fix android 13 compatibility issue
It doesn't work anymore.
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3件のコメント
Christopher Kennedy
Thanks for clarifying. Can you share a bit more info about the chat behavior you're looking to implement within your app? You mentioned resuming the chat session. Are you trying to allow the user to return to chat from other apps? They should be able to do so without the session ending.
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Mohamed Rohyme
Hi Christopher ,
The link I have provided was to describe the issue I have and its recommended solution was to migrate to chat-V2.
I have actually used this Migration tutorial to update to the new chat-v2 version to have the issue of android 13 compatibility fixed.
I think that my implementation was targeting live chat as described here.
After migration I noticed that we have lost draw over apps feature.
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Christopher Kennedy
It looks like the link you provided is referencing our Zendesk SDK for the Messaging experience - not live chat. With Messaging, conversations are persistent rather than confined to a single session as they are with live chat. We break down other key functionality differences in Messaging vs. live chat: Which is right for you.
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