Valid Emails Dumping into suspend view
I am finding consumer email requests in the suspended view. I have to manually move them over. How can I prevent this from happening again?
It must be annoying... Does it concern only one company/client? Are all the domains declared for this company/client? Example: if your client is the company 'abcd', it's possible only the domains abcd.uk and abcd.us have been referred for England and USA. And if your user (sample: email@example.com) is in Italy, the domain abcd.it has to be added inside the 'Domains' field. See attached screenshot.
Another possible cause could be an automatic 'out of office' answer from an attendee.
Another verification: Is the email address of an impacted user exactly the same everywhere, everytime, I mean for a valid ticket and a suspended one?