Best way to track multiple values across a custom field

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投稿日時:2023年3月14日

I would love some feedback on how we could better track store numbers in our tickets.

Situation: We work with many retailers and track tickets across their stores. Some tickets may reference a single store number, while other tickets reference multiple store numbers. These store numbers can be for a single retailer but sometimes a single ticket will have multiple retailers and store numbers referenced.

How we handle it now: We are manually tagging each ticket with a retailer abbreviation followed by the store number (ex: retailer_1234) but I'm thinking there must be a better way to handle this. Any suggestions are appreciated. 


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