Creating a Trigger for Notifications when an agent doesn't response to an open ticket for 48 hours
Hi!
I am trying to create a trigger to notify me and the company's CEO when the ticket is open for 48 hours without a response from our agent's end.
Can someone please help me with this?
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Hi Rachel,
Based on your use case, you're looking to create an Automation instead of Trigger to notify you and your CEO when the ticket is open for 48 hours without a response from your agent's.
Could you please check the following articles/posts below which you can use as a guide:
- How can I use automations to send alerts when a ticket needs a reply?
- Automated notification to agent when ticket's been assigned for 24 hours without any updates
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