How do I create a trigger which fires when a requester adds a comment?
I need to create a trigger which adds a tag to a ticket when another Zendesk connected support email address is CC'd.
I tried using the "Ticket Is Updated" trigger condition, but that did not work. I believe that "Updated" only triggers when an agent submits a ticket update, not when a ticket is updated by an outside requester comment.
What trigger condition should I use to fire when a requester updates a ticket by email?
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Hey Josh Hock Have you tried the below?
Ticket>is>updated
Update via>is>email
Received at>is>(support email address)
Action: Add tags
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