Can I pull an email address from a custom Regex field and make it a CC on a ticket?

2 コメント

  • Dane
    Zendesk Engineering
    Hi Andrew,

    I'm thinking that it's possible by the use of custom webhooks and the ticket update API. However, this is just an idea I have but the implementation for it is outside our scope.
  • Andrew Kenny

    Understood, thanks Dane. I've got some more learning about webhooks to do.



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