API & Macros - Can't add attachments

image avatar

Nutripath IT Administration

投稿日時：2023年3月28日

In summary I'm trying to build a Powershell script that is going to allow a couple of my users update the attachment to an existing macro without giving them admin access.

As far as I can tell there's no way to remove an existing attachment and insert a new attachment to a macro, so I'm building the script to delete the existing macro and create a new one with the updated attachment.

I have uploaded a file (in this case, a JPEG as a test) using the API via Postman which was a success. I am now trying to create a macro and attach the image, but I keep getting a 400 Bad Request.

Uri I am using is https://nutripath.zendesk.com/api/v2/macros.json

Here is the body of the request:
{
    "macro":{
        "title": "BF_Test_3",
        "actions": [{"field": "status", "value": "open"}],
        "active": "true",
        "attachments": [
            16919163324185
        ]
    }
}

 

The attachment exists because if I GET https://nutripath.zendesk.com/api/v2/attachments/16919163324185.json I get the below response.

{
    "attachment": {
        "url": "https://redacted.zendesk.com/api/v2/attachments/16919163324185.json",
        "id": 16919163324185,
        "file_name": "20230203121449.jpg",
        "content_url": "https://redacted.zendesk.com/attachments/token/redacted/?name=20230203121449.jpg",
        "mapped_content_url": "https://redacted.zendesk.com/attachments/token/redacted/?name=20230203121449.jpg",
        "content_type": "image/jpeg",
        "size": 3322588,
        "width": null,
        "height": null,
        "inline": false,
        "deleted": false,
        "malware_access_override": false,
        "malware_scan_result": "malware_not_found",
        "thumbnails": []
    }
}

Am I missing something obvious here?

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5件のコメント

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      Christopher Kennedy

      Hi Germán,
       
      Can you share which API endpoint you're receiving the 400 response from?
       
       

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      image avatar

      german bettarel

      

      Hello, I have a similar problem. This is my macro, with the field comment_value, but I can't attach the file, the response is "400 bad request". What am I doing wrong?
      0
      image avatar
      Christopher Kennedy
      No problem.  I did some testing and I can replicate this in cases where the macro does not add a comment.  Since the attachment would be used in the comment added by the macro, a comment must be present in the macro actions to add the attachment.  Does the error still persist when adding an attachment to a macro that adds a comment?
      

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      image avatar
      Nutripath IT Administration
      Thanks Chris, I can see where I went wrong there. I am now trying to upload and attach a file to a macro as per the 'Create Macro Attachment' section in the API doc, but this is failing - both in Postmane and via Powershell.
      

      In Postman I've got the 'attachment' field working fine, but still getting a 400 bad request for the file name field:
      

      

       
      

      In my Powershell script I am still trying to work out how to write the invoke-webrequest command, but seeing this (code below):
      

      

      

      
$newFN = "C:\Users\BrettF\Desktop\20230203121449.jpg"

      

      
$Fields = @{'attachment' = $newFN; 'filename' = '20230203121449.jpg'}

      

       
      

      

      
Invoke-WebRequest -Uri 'https://nutripath.zendesk.com/api/v2/macros/redacted/attachments.json' -Headers @{'Authorization' = 'Basic [redacted]'} -Method 'POST' -ContentType 'multipart/form-data' -Body $Fields

      

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      image avatar
      Christopher Kennedy
      Hi Nutripath IT Team,
       
      Are you creating macro attachments specifically?  This must be done with our Create Macro Attachment endpoint rather than our Uploads endpoint for ticket attachments.
      

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