Merging Ticket Option Doesn't Appear When Status is "Solved"


4 コメント

  • Jamal

    As a follow-up, our agents report that the option to merge tickets only appears intermittently, regardless of the current ticket status. And sometimes, it's only available when a macro is used.

  • Kristina Tibbitts

    We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.

  • Jamal

    Ditto what Kristina said! Our team is seeing the same thing where the Subject Tab/Events Panel isn't showing at all.

  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    HI Team, per checking with Zendesk yesterday it looks like there is an issue with missing/hidden Subject Line which is causing as well for the disappearance of the 3 dot icon where to merge tickets.

    Per Zendesk they have already implemented fix on this one. Kindly clear cookies, cache, and if possible sign out and sign back in again to Zendesk for the fix to take effect.



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