Locating Assignee Changes
回答済みHello,
We are trying to create a report that shows when an agent puts the ticket back in the queue or the ticket gets reassigned back in the queue after 3 hours (automation).
I am using the Explore recipe: Finding the first assignee for a ticket however this doesn't show the assignee changing back to blank (not assigned).
Any help is appreciated
- Lenora
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Hi Lenora
I had a similar use case and just wrote a tip about it here.
I hope that helps.
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YES! Thank you for that link, much appreciated
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