Multi Brand Host Mapping
回答済みHello- can I please confirm it is possible to have unique hosts mapped for each brand in a single multi-brand Zendesk tenant? For example:
Zendesk Brand Yoyodyne, host map support.yoyodyne.com
Zendesk Brand Overthruster, host map support.overthruster.com
Thank you.
Paul
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Hey Paul McCabe
Yes you can. This is just a DNS setup; you define a CNAME in DNS that points to the Zendesk brand instance - in your case above, probably overthruster.zendesk.com and yoyodyne.zendesk.com.
For your end users, this DNS name will be kept in the Help Center including ticket handling for end users; for your agents, Zendesk will switch to its "native" instance DNS name.
Hope this helps.
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