Use Description or comment to update Custom Fiels
回答済みHello,
Does somebody can help me?
I receive in my Zendesk some mails from an external bot. I don't have hand on this bot integration development.
The bot send me message containing this :
Nom : AAAAa
Prénom : BBBBBB
Email : dxxxx@ezrere.fr
date de naissance :
Numéro client :
In every new ticket, this information is present. So I wanna update ticket fields using regex.
A thing like customvalue_xxxxx= Nom : ([a-zA-Z]+)
Is it possible?
thanks
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Hi Denis,
You can achieve that using one of two ways:
1. (Recommended) ZIS flow that runs when a ticket is created by your external bot, parses the description with jq, and updates the custom fields via the ticket API.
2. (Simpler, but not recommended) Creating a trigger that notifies a webhook targeting Zendesk ticket API. The payload can include liquid markup that reads ticket description and parse information to populate your custom fields. However, you will be limited to slicing the description with delimiters, since the liquid implementation does not support regex.
You will likely require developer help for either options. Feel free to engage Zendesk professional Services, or official partners including my team, ROCA.
If you have in-house developers, the links I provided can get them started. If you or your team face a roadblock, feel free to post your questions here.
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