Add phone and custom fields to custom ticket form with the Ticketing API
Hi Zendesk's community,
When following this guide: https://developer.zendesk.com/documentation/ticketing/managing-tickets/building-a-custom-ticket-form-with-the-zendesk-api/
Is it possible to add a phone number to the requester's object and access the user fields (*.zendesk.com/admin/people/configuration/user_fields).
Thank you!
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ACO Is your query meant to address the pre-population of a customised user field such as mobile number through the API? If yes I have the same query and really keen to be directed to the right documentation to achieve this.
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From what I understand we are limited to https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-managing-requests/#creating-anonymous-requests
I added my custom form inputs into the comment body and the agent needs to manually add it to the custom field... -
ACO you can call the Users API (requires authentication) to set an end user's phone directly from your backend (e.g. the express of flask app in the tutorial).
If you prefer to use a client-side app, you can collect the phone as a custom ticket field and relay it to the user profile later in Zendesk, ideally via a ZIS flow.
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