Way to create trigger to email assignee when ticket solved by requester?

回答済み

5 コメント

  • Dave Dyson
    Community Moderator

    No problem! You can create a trigger for this using the following criteria:

    • Status Changed to Solved
    • Assignee Is not -
    • Requester Is (Current user)

    Then in actions, add "Email user (assignee)" and specify the message you want to send.

     

     

    1
  • Jake Warren

    Hi Dave Dyson

    Thanks for assisting! Wouldn't your suggestion email the assignee every single time a ticket of theirs is solved? I'm only wanting to email the assignee with the end user (requester) is the one solving the ticket (via our Help Center built on Zendesk Guide). 

    Thanks!

    0
  • Dave Dyson
    Community Moderator

    Hey Jake!

    The third condition, Requester is (current user), should ensure that this trigger fires only when the requester is the one who solved the ticket.

    0
  • Jake Warren

    Oh wow, that logic didn't click for some reason the first time reviewing - thank you!

    0
  • Dave Dyson
    Community Moderator

    Glad I could help!

    0

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