Using URL Target to automate internal comments
回答済み
投稿日時：2023年6月07日
Referencing Yaniv Dayan's instructions outlined here:
I tried to set this all up, but when I go to test the URL target (below) I get an error: "Error during transmission: HTTP client call failed". Any ideas?
https://REDACTED.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false
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4件のコメント
Growthdot
Hi,
You can automatically add comments to specific tickets with the Proactive Campaigns app. It has a new automation feature, so you can use it to send emails and add internal notes in bulk. The app adds internal notes when tickets enter the list filtered by specific criteria. It's extremely simple to use!
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Yaniv Dayan
Hey Jake Warren
Maybe this would help:
https://support.zendesk.com/hc/en-us/community/posts/4932605159450-How-to-format-a-comment-when-using-Notify-active-webhook-action-#:~:text=tried%20it%20but%20I%27m%20getting%20an%20%22Error%20during%20transmission%3A%20HTTP%20client%20call%20failed%22%20when%20testing
https://support.zendesk.com/hc/en-us/community/posts/4409515186970-Create-a-private-comment-automatically#:~:text=Error%20during%20transmission%3A%20HTTP%20client%20call%20failed
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Jake Warren
Hey Yaniv Dayan
I did, I just used my own credentials. However, we do use SSO, so not sure if that has an impact on this setup.
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Yaniv Dayan
Hi Jake Warren
I just double-checked the instructions, and it works. Have you added the Basic Authentication?
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