Heya Zendesk people!
I do have a workflow via /rules/triggers that is basically an autoresponder informing the customer we received the ticket - with some additional content.
On Friday i want to change the Text in a way that also includes "please be aware you most likely will receive an answer Monday" to give correct expectations
I can't seem to find an option to filter for the day of the week in a trigger
Is there an option I do miss? Or is it simply not possible?