Ticket Follower Reporting


1 コメント

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Kristina,
    This report isn't yet available with Zendesk Explore to measure how many tickets have a follower and list down the names. We've checked our documentation here, and there are no available metrics or attributes that can achieve this report at the moment.
    I've taken a look and found that other users are discussing similar needs here:
    Add CC Attribute to Reporting
    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
    I hope that answers your question. Thank you!


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