This morning, we announced Zendesk’s acquisition of Tymeshift!
Many of you in the Zendesk Community already know and use Tymeshift, but for those of you who don’t, Tymeshift is an AI-powered solution built on Zendesk to help organizations track agent activity, productivity, and efficiency in real-time.
Acquiring Tymeshift is a step in Zendesk’s journey to a new era of Intelligent CX. The company will combine the predictive capabilities of Tymeshift with its AI capabilities to power the next generation of AI-assisted CX productivity - making organizations more productive by automatically managing agent scheduling and instantly reacting to spikes in customer inquiries.
Read the full press release on the Zendesk Newsroom, and feel free to ask questions below!
We’ll also be hosting a live Q&A with David Birchmier, former Tymeshift CEO and Matt Price, Senior Vice President, Zendesk in July. Stay tuned for more information - we'll post the date and registration info here soon!