" JIRA : Issue linked failed" error message when linking Jira issue to Zendesk ticket

2 コメント

  • Erica Girges
    Zendesk Developer Advocacy
    Hi Krystele, 
    Was it working for you previously or have you not been able to link any issues since set up of your integration?
  • Krystele Gueyaud

    Hi Erica,

    The integration has always been working, but we were able to identify the issue type as the trigger for the error message. In other words, when we link Jira incidents to Zendesk  all works but any other issue type i.e user story, epic ect the issue link fails. This configuration was done by my predecessor, are you able to guide me to where I could update these settings? Thanks so much for your prompt response! 



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