Can you factor in product logic into extended ticket access for users?


2 コメント

  • Mark Leci
    Zendesk Luminary

    Jake Warren I can't think of a way to do this exactly, but it might generally make sense to split these clients up into different organizations based on the product. If you do this, the client users could be part of one or more organizations for the same client, and their access permissions would apply only to the organizations they belong to. 

  • Jake Warren

    Hi Mark,

    Apologies I did not see your response sooner - I had the same thought too, it's just tricky because we use Salesforce as the single source of truth for client accounts and we push the data from there into Zendesk. I don't think I'd be able to convince our other departments to have entirely separate Salesforce Accounts for each client. 



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