Only update ticket with new information provided in the reply email from end-user


1 コメント

  • Zsa Trias
    Zendesk Customer Care

    Hello Ricardo,

    Do you have the delimiter enabled in Admin Center > Channels> Email?
    You will have to make sure that the delimiter placeholder is added to the email template so that it won't have the entire email thread. 

    For reference: Adding and removing the delimiter from email notifications



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