Zendesk Support iOS SDK API Call Issues
Dear Zendesk Support Team,
I hope this message finds you well. We are experiencing some critical issues with the Zendesk Support iOS SDK while making API calls, and we are seeking your urgent assistance to resolve these problems.
Issue 1: Conversations Disabled - Feature Unavailable or Disabled
In most instances, when our application attempts to use the Zendesk Support iOS SDK to make API calls, we encounter the error message: "Conversations disabled, this feature is not available on your plan or was disabled." This error has significantly impacted our ability to provide essential customer support services.
Issue 2: SSL Error Preventing Secure Server Connection
We also encounter a different error when making API calls using the Zendesk Support iOS SDK in fewer instances. The error message reads: "An SSL error has occurred and a secure connection to the server cannot be made."
We kindly request your prompt attention to these issues, as they directly impact our ability to provide quality customer support.
Please let us know the following:
- A detailed explanation and resolution for the "Conversations disabled" error.
- Guidance and assistance in resolving the SSL error issue.
- Any required steps or updates we need to make on our end to facilitate a swift resolution.
Thank you for your assistance in resolving these critical issues with the Zendesk Support iOS SDK. We look forward to your timely response.
Kind regards,
Stavros Schizas
Mobile Tech Lead
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Hi Stavros,
Can you share which version of the iOS Support SDK you're using as well as the API providers you're experiencing this with?
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Hello Christopher Kennedy,
We are using ZendeskSupportProviders version 7.0.0 and ZendeskCore 4.0.0. We are facing the errors when we are using the API of ZDKRequestProvider.
Kind regards,
Stavros Schizas
Mobile Tech Lead
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Hi Stavros,
I've created a ticket to work through some details with you. I'll be reaching out with more info within the ticket.
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