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How to send a reply to a conversation in zendesk support ticket via API?

image avatar

Batinas Andrei

投稿日時：2023年9月11日

Hei. I want to post a comment/reply to an ongoing conversation via API. 
I have the following put request:

url: https://my-domain.zendesk.com/api/v2/tickets/282

{
   "ticket": {
       "comment": {
           "type": "Comment",
           "body": "testing",
           "public": true,
           "author_id": 6582636163229,
        }
    }
}

The comment is posted to the conversation, but it is not displayed for the end user.
Am I doing something wrong?

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1件のコメント

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      MingWang

      hello Andrei,

      I have also encountered the same problem. Have you solved it

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