Hide custom ticket fields in forms from a support app

4 コメント

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Oana Veronica Pop,

    The simplest way to achieve that is not adding them to any form as an admin. No action would be required as they are hidden by default until added to a form.

    0
  • denis.menard

    Hello, I think Veronica needs something like Time Tracking Apps do. Do you know how this app hide the fields (as it is a Zendesk one)? 

    0
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi denis.menard,

    That would be using this ZAF action in a ticket sidebar app.

    client.invoke('ticketFields:identifier.hide')

    Where "identifier" is a placeholder for the field name or index number. If the identifier is an index number, the separator is a period instead of a colon. Example: `ticketFields.0`.

    0
  • denis.menard

    thanks, will try!

     

    0

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