• Zsa Trias

  • 2023年09月20日 06:31

  Zendesk Customer Care

  Hello Anders,

  This seems to be possible through the use of custom coding, which is shown in your screenshot. 

  You can edit the article's source code to input a hyperlink for the attachment. For example: 

  <a href="attachment_URL" target="_blank">hyperlink</a>

  Then, you can comment out the code for the attachment part in the theme's article_page template. 

  

  Reference: https://developer.zendesk.com/api-reference/help_center/help-center-templates/introduction/#code-comments 

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