Messaging SDK | Android | Not able to clear "Conversation Tag" and "Conversation fields"
Clear Conversation Tags
Allows you to clear conversation tags from SDK storage when the client side context changes.
Can you please help in explain what is meant by "client side context change "
What i have tried from my end
1. Added few tags in the new conversation - Able to see the tags in the zendesk portal
2. Tried updating the tags - by adding new tags in the ongoing conversation - Not able to see the new tags in the zendesk portal.
3. Tried clearing the tags and than passing the updated tags - Still the old tags are seen in the zendesk portal.
Zendesk.getInstance().getMessaging().clearConversationTags();
//TAGS
List<String> tags = new ArrayList<String>();
tags.add("android-test");
tags.add("messaging-test");
tags.add("secure-test");
tags.add("retail-test");
Zendesk.getInstance().getMessaging().setConversationTags(tags);
-
Hi again!
In this situation what this means is that the tags are able to be cleared from the user's device before they are sent. Those tags are sent when a message is sent or a new conversation is started, so once the tags have been sent to the ticket from the SDK, you will no longer be able to remove them.
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