We're excited to launch the early access program (EAP) for our auto-accept feature in live chat and messaging. This will automate the acceptance of new conversations, boosting agent efficiency, ensuring optimal use of available capacity, and aiming for almost 100% acceptance rate.
This EAP rollout started on October 02, 2023 and will end in mid November before being made available to everyone.
Find out more about this early access program here: Announcing auto-accept functionality EAP for live chat and messaging customers
Interested in joining the EAP? Sign up here!
Have a great rest of your day :)