I added a lot of new users to the platform via an integration and I'm not sure if I had disabled the automatic email sent to new users before I did it.
I just found out that there is no way for me to know if the Welcome email was sent or not and there is actually no way to see what Zendesk is sending to my users (except ticket items).
This is a bit disconcerting as I feel I don't have enough control of the platform. I want to be able to know all the communications I have with customers even automatic emails from Zendesk.
Not sure how complex this is to solve but in my mind this is a fairly high priority item.