Overview of your product feature request or feedback and note who in your org is affected by this issue: (2-3 sentences)
I would like the ability to assign the permission for a Role to be able to view the "Play only" tab on a User Profile.
Currently only Admins can see this by default. Other roles can navigate manually by editing the URL to include '/play_only' on the user profile page. Approx. 50 Team Leads in my organisation would find this useful to review skip reasons.
What problem do you see this solving? (1-2 sentences)
Provide more visibility on skipped tickets (lacking in Explore too) for team leads.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Today. Reporting on ticketing avoidance and finding areas for training. Low impact.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Team leads need admin access or need to manually change their URL for each agent.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Provide role permission to show this. Alternatively, reporting in Explore.