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Tymeshift Automations New Tickets
投稿日時:2024年2月01日
Hi Team,
We are currently testing the Automations EAP with Tymeshift. We found that the "Any Task" task option doesn't appear to cover New Tickets. Given the following automation:
If a user is [Clocked in] to [Any Task] for over [6 hrs] then [Clock out user, Delete timesheet, End day]
When a user starts a new ticket and leaves it open for 6+ hours the task doesn't get removed. I don't know if this is a bug or by design, but ideally we would want "Any Task" to cover the New Ticket task.
Ana Jones for visibility!
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