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Tymeshift Automations New Tickets



投稿日時:2024年2月01日

Hi Team,

We are currently testing the Automations EAP with Tymeshift.  We found that the "Any Task" task option doesn't appear to cover New Tickets.  Given the following automation: 

If a user is [Clocked in] to [Any Task] for over [6 hrs] then [Clock out user, Delete timesheet, End day]

When a user starts a new ticket and leaves it open for 6+ hours the task doesn't get removed.  I don't know if this is a bug or by design, but ideally we would want "Any Task" to cover the New Ticket task.

Ana Jones for visibility!


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