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Deployment of routing triggers with an email - use a partial search
Zendesk Luminary
投稿日時：2025年1月16日
Are any plans for trigger deployment that include an email address (which typically shows as a conflict since the sandbox domain differs)? With a similar product, Salto just looks at what's before the @ for the comparison.
Example:
help@abc.com
help@abc-sandbox.zendesk.com
Because both have help@, then ideally Deployment feature would deploy the trigger. We have to migrate our email routing triggers since Zendesk is doing a full email address comparison.
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2件のコメント
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Sydney Neubauer
+1 to what jamie is stating. Email addresses are different in sandbox compared to prod - not sure why it would be expected to be an exact match. Please add the functionality to include ‘partial’ emails
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