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Individual tracking IDs for ticket creation in "Create Many API"?

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karankuwarbidxb

投稿日時：2025年1月27日

Problem statement:

In create many api, we do not get individual tracking-id for each ticket object, Instead in response we get an array of objects and one tracking id for all ticket objects, so it is difficult for us to create a mapping.


Expected output-
in request body we can share a uuid for each object with which they can map the response and with GET api provide the same to us. in response of create many provide us a uuid and when we hit API for response of create many provide same id with status

 

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    Erica Girges

    Zendesk Developer Advocacy

    Hello, 
     
    I would recommend using the ticket id's if you're trying to track individual ticket job statuses. Once the create many request is made I would store the generated ticket id's. That way when you call the job status endpoint you can then filter and return the exact ticket you're looking for.   

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