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How to Record Article Views in Zendesk Guide When Displaying Articles on an External Website?
投稿日時：2025年2月18日
Current Situation:
Our website calls the backend, which then uses Zenpy to retrieve article content from Zendesk.
The retrieved content is then returned to the frontend and displayed on our website.
This method does not trigger Zendesk's native article view count.
Requirement:
We want the current display method (retrieving and displaying Zendesk articles via Zenpy) to also be recorded in Zendesk Guide’s article views.
The goal is that when we check the Zendesk Guide dashboard, we can see the correct view count that includes views from our external website.
Question:
Is there an official way to manually increment an article’s view_count using Zendesk API?
If not, what is the recommended way to ensure that views from an external website are correctly recorded in Zendesk Guide’s statistics?
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2件のコメント
Greg Katechis
Hi Jason!
I'm not familiar with ZenPy's mechanisms, but calling an article via our API should increment the view count each time. You could check this by looking at the Views by Channel method in Explore. If you are caching the responses somewhere, then that would potentially be why you aren't seeing it increment.
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jasonlu
Hi, Greg!
Thank you for your response! I will look into this further based on your suggestion. Thanks!
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