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How to get all the fields in the API response
投稿日時：2025年4月16日
I am using the Zendesk API to retrieve ticket information, however the json does not contain many of the details that are included in the out of the box Zendesk report - for e.g. the policy number or the claim number. How can I get all the data points using the API?
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Jacob the Moderator
Hi Mimi,
You can use sideloading to bring in related details like Sla policies and targets.
https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints
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