Ticket Form Fields not saving
답변함
2021년 6월 22일에 게시됨
Every time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?
0
4
2021년 6월 22일에 게시됨
Every time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?
0
댓글 4개
James Cass
Ok, thank you - sounds like that's the issue here too.
0
Laura Inostroza
Hey James Cass! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you need to use "Add Tag" to maintain all of the previous information in the ticket.
0
James Cass
Laura Inostroza, did you figure out why this was happening? I have a new custom form, and the same is happening to me.
0
mccabe.tonna
sounds like a trigger
Are you able to post your /events after you submit the ticket?
0
게시물 댓글 달기가 중지되었습니다.