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I can't add an agent

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Matthew Lee

2021년 8월 12일에 게시됨

I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

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    John Espina

    Zendesk Customer Care

    Hi Matthew,

    In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.

    Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-

    I hope this helps,

    John Espina | Customer Advocate

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    Matthew Lee

    Hi John,

    Thanks but I could not get this to work, as below I can't click "enable agent" 

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    John Espina

    Zendesk Customer Care

    Hi Matthew,

    I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.

    For now, I will be closing this ticket to avoid confusion.

    John Espina | Customer Advocate

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