Web Widget with Answer Bot: Report showing search strings



2021년 9월 07일에 게시됨

Currently, you cannot create a query of the search strings/terms that users are inputting into the web widget with answer bot. The only data you can pull is the following query:  https://support.zendesk.com/hc/en-us/articles/360048645274-Explore-recipe-Analyzing-the-last-100-Answer-Bot-tickets.

It would be useful to have this information in Explore - i.e., all the terms that the user inputs into the web widget with answer bot. Also, it would be useful to pull the specific history between the answer bot and the user in order to analyze how users are interacting with the answer bot.


7

1

댓글 0개

댓글을 남기려면 로그인하세요.

원하는 정보를 못 찾으셨나요?

새 게시물