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Auto Solved and Solved Cases

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derrek jennings

2021년 5월 04일에 게시됨

Hi team

It would be nice to to be able to report on the # of auto-solved cases and # of 'manual' solved cases.

And to further break down the manual solved by agent or customer.

Thank you

-Derrek

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    Nicole Saunders

    Zendesk Community Manager

    Hi Derrek - 

    Thanks for taking the time to post your feedback. Can you share any additional details about your use case? It really helps the PM's if they can understand the full picture. 

    If other users like Derrek's suggestion, please up-vote his post and share your own details in the comments below. 

    -1

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    Fabio

    Hi @...,

    we just add "auto_solved" tags to all of our Triggers. Then you can report on that. But we realized this a few months into using Zendesk and all of the Tickets that were auto-solved before we adjusted the Triggers aren't included in those reports of course. 

    1

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