• Tipene Hughes

  • 2021년 08월 20일 14:05

  Zendesk Developer Advocacy

  Hey Raven Agape,

  Thanks for reaching out!

  One possible way you could go about this is by using the client.get() method to retrieve the custom field value, and then using the client.request() method in conjunction with the Search API to query all tickets based on the custom field value. Here’s a code snippet I put together which will achieve that:

  const getCustomField = async () => {
      // Grabs custom field value - replace the {id} placeholder with your custom field ID
      const customFieldData = await client.get(
          "ticket.customField:custom_field_{id}"
      );
      const customFieldValue =
      customFieldData["ticket.customField:custom_field_{id}"];
  
      // Request using the custom field value to query via Search API
      const settings = {
          url: `/api/v2/search.json?query=fieldValue:${customFieldValue}`,
          type: "GET",
          dataType: "json",
      };
      const matchingTickets = await client.request(settings);
  
      // Return array of tickets with matching custom ticket fields
      return matchingTickets.results;
    };
  
  getCustomField();

  This will return an array of ticket objects which you can then iterate over to determine if they have additional custom field with values.

  I hope this helps! Feel free to reach out with any questions.

  Tipene

• Raven Agape

  • 2021년 08월 27일 15:56

  Thank you so much! This has really put me on the right track.
  
  Can you give me a pointer on how to parse the array? 
  
  Here is what I get back:

  MatchingTickets call results: {results: Array(4), facets: null, next_page: null, previous_page: null, count: 4}

  I tried various like [4] or results.body or results.text.... I can see in the console the full array, but I can't find the syntax for digging into the individual tickets and their subsequent field values.
  
  Any help appreciated!

   

• Tipene Hughes

  • 2021년 09월 01일 20:13

  Zendesk Developer Advocacy

  I'm glad it's got you moving in the right direction!

  Here's an example that might help you pull the field values from the array:

  getCustomField().then(res => {
  
      // Array to store custom field values
      const hasCustomField = [];
  
      // Iterate over matchingTickets.results array
      res.forEach(ticket=> {
              // Iterate over custom fields of each ticket
              ticket.custom_fields.forEach(fields=> {
                      // If custom field value is present push to array
                      fields.value != null && hasCustomField.push(fields.value);
              });
      });
  
      // Return array of custom field values
      return hasCustomField;
  });

  I hope this helps! Let me know if you have any questions.

  Tipene

• Raven Agape

  • 2022년 06월 26일 23:10

  this did the trick, forgot to come back and say "Thanks!!!"

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