Can I create a ZAF app using html, javascript and css only

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  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Vipul! Yes, you can absolutely do this using a modal to create the conditions and then a ticket.save hook to verify that the conditions are met. The easiest way to implement this would likely be to use ticket fields which are filled from the actions taken on the modal. For an example where data is sent from a modal to a ticket, take a look at this example which sends tag data from a modal to a ticket. Obviously would need a little tweaking for your use-case, but that should get you moving in the right direction!

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