Feature Request: Add the ability to add Synonym Sets to Help Center search for Guide



2020년 6월 08일에 게시됨

Based on https://support.zendesk.com/hc/en-us/community/posts/115009228528-Adding-Synonym-Sets-to-Help-Center-search-for-Guide

Submitted on behalf of myself and @...

Feature Request:

Add the ability to add Synonym Sets to Help Center search for Guide

Description/Example/Use Cases/Proof of End-Users Requesting:

https://support.zendesk.com/hc/en-us/community/posts/115009228528-Adding-Synonym-Sets-to-Help-Center-search-for-Guide

Use Case:

There are certain synonyms for certain words and phrases that come up again and again but there is no good way for these to be added to an article currently. 

Reason for Posting:

I know that I can accomplish this by using the tip I posted. But, I really believe that this is something that should be simple and easy in the Guide Admin menu to do.
I really don’t believe that a Zendesk Admin should have to learn web design to implement this.

That is why I have posted it as a feature request. 


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